AVG Ultimate and devices

AVG Protection
7

Issue resolved.
Removed laptop from my AVG network.
Uninstalled AVG from laptop.
Added laptop back to my AVG network.
Loaded AVG on laptop.
IT WORKS!!!

Thanks for your help .

6

Hello Marion,
If you have installed AVG Ultimate and it is active on your computer then you should have AVG Internet Security and AVG PC TuneUp active on your computer. Please share a screenshot of the page which shows AVG PC Tuneup and AVG Free Antivirus to assist you further. You can check the following link to see the instructions about taking the screenshot (http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

1

I have AVG Ultimate on my desktop. My laptop connected via AVG network only shows AntiVirus Free and PC Tuneup. That setup does not appear correct. Is that the correct applications for the laptop?

2

Thank you for providing me the screenshot, Marion.
I suggest you to re-login into your AVG Dashboard with your AVG My Account Credentials.

Please follows the steps below to re-login:
1. Please click on your Email Address and then select Leave this Network
2. Click Connect at the top-right of the screen, then click Log into the account again.
3. Type your email address and the password, then click Log In.

Please wait for a couple of minutes and restart your laptop.
After rebooting your laptop check if that fixes the issue.

3

Marion,
I'm sorry to hear that the issue still persists.
To resolve the issue please follow the steps provided in this article : http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product

Note : Please run the AVG Clear first and then the AVG Remover

Once uninstalled, please reinstall the AVG Ultimate again from: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate

5

My screen shots of desktop and laptop

4

Issue resolved.
Removed laptop from my AVG network.
Uninstalled AVG from laptop.
Added laptop back to my AVG network.
Loaded AVG on laptop.
IT WORKS!!!

Thanks for your help .