We're sorry to know that, Derek.
You can share us the snapshot of the TuneUp interface through the email which has been sent to you.
Also, we've already located the product details under your account.
Hello Derek,
We're sorry to hear this.
Could you provide the screenshot of AVG PC TuneUp interface here?
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
i have purchased avg ultimate entered the code but the pc tune up doesnt upgrade to the paid for package… ant tips… thanks
Alright, Derek. We need to remove the existing version of TuneUp & then install the latest version.
We've sent you an email which has the steps to install/activate.
Email might get into spam/junk folder.
For further queries, feel free to write back to us.
Please check on above 2 screeenshots… i still have no pc tune up and now have no avg ultimate also… i have followed your previous instructions but it has not worked … please help me get my subscribed avg ultimate… i have spent hours now trying to get this and im wondering if better you send me new activation codes and i start again… Thanks…
I'm havin issues doing the screens hot from my laptop… is there another way I can give code and account details
I'm glad to hear that your issue is resolved.
I appreciate your time and co-operation.