Purchased AVG Ultimate as sold as best of all AVG products. But cannot download AVG Antivirus PRO onto my phone without being asked to pay again! Why? I don't want AVG Antivirus FREE. I have payed for AVG Antivirus PRO. Technical support have been useless and after passing me around different departments have told me to ask the community. Can anybody at AVG please help?
Hello Karl,
We regret the inconvenience caused. We would like to remove all installed AVG programs from your system using AVG Remover tool and then try to reinstall AVG ultimate.
Note: If you have any conflicting any other antivirus program please remove it.
Please try to follow the simple steps which mentioned below.
Remover and Download
1) To download AVG remover tool, please click on this link: http://aa-download.avg.com/filedir/util/AVG_Remover.exe
2) Run the downloaded file and follow the onscreen instructions.
3) Restart your PC when the restart option is displayed on the remover tool screen.
NOTE: Once you have logged into your PC after the restart, please go to C:\ drive and delete the "AVG REMOVER" folder manually.
To download the AVG Ultimate , please click on this link: http://files-download.avg.com/inst/mp/AVG_Ultimate_761.exe .
Kindly try to login with your AVG MY Account credentials.
Please feel free to contact us if you need any assistance.