AVG Ultimate does not list my Windows 10 desktop on my account

Android products
8

This is the link that the AVG Ultimate program took me to when I registered the software:

AVG Account

It is the same link that I have used since purchasing the software.

2

Thanks Balasubramanian!   Everthing is fixed now except AVG sweep on my android is still the free version.  I will try your steps on it in the morning of unistalling and reinstalling and then logging on to my account. 

Thanks again for your help.

1

I have been using AVG Ultimate since November 2016 on my Windows 19 desktop.  I installed it ok and registered it online.  Now when I log on to my account, it only shows my android phone which I just added today.  Additionally, it only loaded the free version of android antivirus and android cleaner on my phone.  How do I upgrade these to PRO and how do I get it to show my desktop on my account?

7

This is the link that the AVG Ultimate program took me to when I registered the software:

AVG Account

It is the same link that I have used since purchasing the software.

3

No problem, Larry.
Please be informed that the AVG subscription purchased through website or from our end will be visible when you log into https://myaccount.avg.com/my-account-login but the AVG purchases done through Google Playstore can be viewed only from the playstore app.
I see that you have purchased AVG Ultimate Unlimited devices (1 year subscription), hence you can activate it on your Android mobile for which the steps are provided above.
If you follow the steps you will get both Antivirus and Cleaner activated to PRO successfully.

5

Yes, this link: https://myaccount.avg.com/my-account-login is the one to be used for logging into AVG my account but this will only show the purchase of AVG products done for computers.
It won't show your Android registered devices.
Please provide the screenshot of the window that shows only your Android devices on the account.
To take a screenshot please follow the instructions mentioned in this link: http://avgread.me/1aZxsAV and attach the image to this post.
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

4

Hello Larry,

Please provide exact link that you used for logging into AVG my account which will help us to assist further.

6

I'm not having any luck with screen shots.  It's obvious to me that the problem is that the original sofware for AVG Ultimate on my desktop took me to one site and I registered the Android on another site.  Can't those 2 sites be combined on your end.  Why are there 2 different sites in the first place?