Hello Dan,
We regret to hear about the inconvenience caused. Please change the Firewall settings and try to access your Western Digital MyCloud backup. Please follow the instructions to change the Firewall settings : Open AVG Zen -> Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from "Public" to "Private" (If it is in "Private", change it to "Public")
Please let us know if the issue still persists. Thank you.
I have AVG Ultimate and the firewall is blocking my Western Digital MyCloud back-up system. How do I alter the firewall to allow the MyCloud system to work?
Hello Dan,
We regret to hear about the inconvenience caused. Please change the Firewall settings and try to access your Western Digital MyCloud backup. Please follow the instructions to change the Firewall settings : Open AVG Zen -> Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from "Public" to "Private" (If it is in "Private", change it to "Public")
Please let us know if the issue still persists. Thank you.
We regret to hear about the inconvenience caused. Please change the Firewall settings and try to access your Western Digital MyCloud backup. Please follow the instructions to change the Firewall settings : Open AVG Zen -> Internet Security -> Click on "Menu" in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from "Public" to "Private" (If it is in "Private", change it to "Public")
Please let us know if the issue still persists. Thank you.