AVG Ultimate for Mac won't install - says there is another version of AVG installed

AVG Protection
1

Hi,

I'm having troubles getting AVG Ultimate for Mac installed. It keeps saying that there is another version of AVG installed but there isn't. It's Macbook Pro running Mac OS Sierra. I made sure there is not another version of any AV installed and it still prompts that  AVG is already installed. Please advise.

3

Hello R O,
I understand the inconvenience caused, let's work together to fix this issue. All software in Mac OS is installed in /Applications, which can be found in the Finder sidebar. Please go to /Applications location and check if you have installed any AVG program on your Mac computer. If not, then please let us know your Mac OS version and also share a screenshot of the error message (Which you receive while AVG installation). You can check the following link to see the instructions about taking the screenshot (https://support.apple.com/en-us/HT201361). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

6

Hello R O,
I understand the inconvenience caused, let's work together to fix this issue. All software in Mac OS is installed in /Applications, which can be found in the Finder sidebar. Please go to /Applications location and check if you have installed any AVG program on your Mac computer. If not, then please let us know your Mac OS version and also share a screenshot of the error message (Which you receive while AVG installation). You can check the following link to see the instructions about taking the screenshot (https://support.apple.com/en-us/HT201361). You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

7

Hello Rose,

Thank you for your patience. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.

5

R O,
I appreciate your efforts in trying to fix the issue. Let me check it once with my Senior Team and will get back to you once we find a resolution for your issue. Your patience and cooperation are much appreciated.

2

Hello Rose,

Thank you for your patience. To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.

4

As stated earlier the Mac version is "Sierra". I've already looked in the applications folder. There is no AVG application in there. I also did a system wide search and found nothing about AVG or even any files associated with AVG. I also checked the running processes and there was no AVG processes. The error message says "There is already a version of AVG installed". Any other suggestions?