Hello Terry,
I sincerely apologize for any inconvenience this may have caused you.
Please be informed that if you have installed any third party Antivirus in your computer, uninstall it, since it may conflict the AVG program. If you have uninstall the 3rd party Antivirus program, I would request you to uninstall AVG using AVG Removal tools and then you can reinstall AVG program on your computer.
To run AVG remover tool for AVG Antivirus please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Internet Security and remove it.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Unable to install AVG Ultimate as it keeps coming up with an error. I have removed all other antivirus programs.
To install AVG Ultimate in your pc please click on the following link http://files-download.avg.com/inst/mp/AVG_Ultimate_761.exe and then install it.
Please feel free to contact us for any further assistance. Thank you.