I purchased AVG ultimate from Fry's and tried numerous times to install it today always encountering error code 0xc007010b. I have looked for help in the forums and spent over an hour on the phone and was told it would cost me another $200 to help me rectify the error. I haven't even been able to get anyone to tell me what the error is. I have used all the leading protection software over the years and have never had a problem with installation. Can anyone offer a suggestion other than get a refund and buy something else?
Yes, we have a better suggestion for you, Bob. Please follow the below suggested steps and check if it helps.
Our technical support team provide you free service, have you reached our official support team? Provide us the contact number you have used to verify this.
The installation will get failed if there is any traces of AVG left on your device. You can follow the below article:
http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product to download & run AVG clear and remover tool. It will remove the traces of AVG completely. Note: Run AVG Clear tool first.
Reinstall your AVG Ultimate as suggested here: http://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate and activate it using your email address & password.