Hello Wingkong,
We'd be glad to help.
It is advised not to keep more than one anti virus program on your computer because it keep conflict the other anti virus from installation and protection. We request you to uninstall Norton and its related folders from your device and continue installing AVG Ultimate.
Please refer this article for the installation steps and activate the product using your AVG MyAccount credentials.
If you encounter with any error messages, share the screenshot of the same to assist further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.
i have purchased the AVG Ultimate on 31 Mar 2019, encountered installation failure on my Microsoft Windows 10 laptop. The problem happened during initialization and prompted a General error (0x0652). Do i need to uninstall my Norton antivirus protection first?
Hello Wingkong,
We'd be glad to help.
It is advised not to keep more than one anti virus program on your computer because it keep conflict the other anti virus from installation and protection. We request you to uninstall Norton and its related folders from your device and continue installing AVG Ultimate.
Please refer this article for the installation steps and activate the product using your AVG MyAccount credentials.
If you encounter with any error messages, share the screenshot of the same to assist further.
You can post the screenshot here in your topic. Click on "Answer" & then click on the "Image" [mountain symbol] & follow the instructions.