Hello Cathrin,
We apologize for the inconvenience caused. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.
I have purchased the Ultimate package in March. I still can't get it to run properly.Have used AVG for years prior without problems (but never bothered with Zen)
Have uninstalled previous AVG software, and re-installed AVG Ultimate 761 several times now, always with the same result
Once installed it comes up as Anti Virus FREE version when it should be AVG Ultimate, even after re-starting the PC
I have been trying to add other devices through ZEN but every time I have tried to log in 'sorry we have run into a problem' appears. I can't log in, tried many many times
Therefore I am not getting what I have paid for
I have called Tech support who wish to charge me for their help if it turns out 'not their problem', which I do not wish to do
Would very much appreciate your help. Thanks!
Hello Cathrin,
We apologize for the inconvenience caused. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue. Thank you.