AVG Ultimate is being strange

AVG Protection
3

Hello Robert,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Have you logged in on your AVG Zen using your AVG My account user name and password? If so, please try to log out from the AVG Zen and try to login again.
Please feel free to get back to us for further assistance.
Thank you.

1

I have AVG Ultimate installed on a SurviceBook and I an now getting a message that AVG does not recognise the serial number. I have gone to my account and it says that the Ultimate does not have a serial number.

2

Hello Robert,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
Have you logged in on your AVG Zen using your AVG My account user name and password? If so, please try to log out from the AVG Zen and try to login again.
Please feel free to get back to us for further assistance.
Thank you.