AVG Ultimate isn't properly upgrading in Zen

Hello Jason.
I am really sorry to know this. I would kindly request you to follow the below instructions
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link: http://www.avg.com/tools#tba2
2) Run the downloaded tool and select all the AVG programs that you have installed in your computer.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I would also request you to also uninstall AVG ZEN from the control panel.
4) To install the AVG Ultimate program, I have sent you an email with a link to download the program and instructions to install and activate the same. Let us know here your results. Thank you.

After loggin into Zen with my account where I purchased AVG Ultimate, it's not upgrading Protection Pro and Performance Pro. It would help to know that I already had an AVG account with Protection Pro activated on trial. When I download AVG Ultimate setup it installs AVG Zen, and when it prompts me to create an account with the email it says I already have an account with that email. So instead I log in and then it only shows the Protection Pro that I activated as a trial of before I bought AVG Ultimate and Performance is still free edition. Only button in the top menu that works is "Log out as Admin" and when I click "Visit AVG MyAccount" nothing happens, along with the refresh button and the shopping cart after it, although it shows I have logged in with my email. I'm hoping I can fix this issue soon so any help would be appreciated!

Hello Jason.
I am really sorry to know this. I would kindly request you to follow the below instructions
1) First step is to use AVG Remover tool and uninstall your AVG program completely. To download AVG Remover Tool please click on the following link: http://www.avg.com/tools#tba2
2) Run the downloaded tool and select all the AVG programs that you have installed in your computer.
3) Your computer will be restarted automatically. After the restart, AVG Remover will finish the uninstallation.
NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I would also request you to also uninstall AVG ZEN from the control panel.
4) To install the AVG Ultimate program, I have sent you an email with a link to download the program and instructions to install and activate the same. Let us know here your results. Thank you.