AVG Ultimate Not Activating

Yes. I have the same product and a activation code for it. I tried activating it yesterday but I got the message "Activation key is invalid".

Hello Paul,

On checking your account, we could see that your AVG Ultimate has been downgraded.

Are you trying to activate the same product?

I purchases AVG Ultimate last year at Best Buy. I got it when it was on sale about 4 or 5 months ago This would be my third time using it. When I go to activate it at the avg.com/retail site I get the following message: "Activation key is invalid". Is this a known issue? It was definitely purchased legitimately at Best Buy last year and like I already said, this is not my first time using it. Any help?

I've sent an email, please revert it with requested information to assist you further.

Yes. I have the same product and a activation code for it. I tried activating it yesterday but I got the message "Activation key is invalid".

Hello Paul,

On checking your account, we could see that your AVG Ultimate has been downgraded.

Are you trying to activate the same product?