Hello Julian,
Thank you for explaining your concern with us. We'd be glad to clarify this for you.
You have an active subscription of AVG Ultimate valid till July 17, 2021. This is a bundled package includes the features of both AVG Internet Security multi-device and AVG TuneUp Unlimited. You can install and activate these programs on multiple number of windows PC's, android and Mac platforms.
Once you follow the steps and downloaded AVG Ultimate, the AVG Internet Security and AVG TuneUp user interfaces will be accessible via system tray icons on your Windows taskbar or the icons on your Windows desktop.
Do you see both icons on your desktop? If yes, please do follow the instructions in the e-mail which we sent to you and proceed with the activation.
My AVG Internet Security expires in 10 days and I tried to renew my subscription by clicking on the "Renew Now" button.
I went to a purchase page for AVG Ultimate which I purchased. I received an order confirmation email with a download link for AVG Ultimate and an activation code for that program.
I followed the instructions to install restarted my computer only to find that the program AVG Ultimate was not showing on my list of programs.
As iI still had a working version of AVG Internet security I tried to enter the activation code for AVG Ultimate in the 'activation' box for this program without success.
Now when I click on 'My Subscription' tab in AVG Internet security I get an error message saying "Sorry something went wrong" I have a screenshot for this
The Subscription page at AVG seems to be down. I have purchased a fulll subscription to AVG Ultimate. The money has come out of my credit card account and I have nothing to show for it.
Hello Julian,
Thank you for explaining your concern with us. We'd be glad to clarify this for you.
You have an active subscription of AVG Ultimate valid till July 17, 2021. This is a bundled package includes the features of both AVG Internet Security multi-device and AVG TuneUp Unlimited. You can install and activate these programs on multiple number of windows PC's, android and Mac platforms.
Once you follow the steps and downloaded AVG Ultimate, the AVG Internet Security and AVG TuneUp user interfaces will be accessible via system tray icons on your Windows taskbar or the icons on your Windows desktop.
Do you see both icons on your desktop? If yes, please do follow the instructions in the e-mail which we sent to you and proceed with the activation.