AVG Ultimate not working

My AVG Ultimate does not expire until October 2020, however I noticed it had disappeared from my laptop, so I have re downloaded it.  It states it is loading but it does not appear in programs and when I try to open it from my desktop it keeps stating that it is installing, but it doesn't, can you help?

HI Annette,

We are sorry to hear this.

We will help you to resolve the issue.

Did you check the control panel after the program disappeared?

Please check whether the Windows is up to date.

Keep us posted.

HI Annette,

We are sorry to hear this.

We will help you to resolve the issue.

Did you check the control panel after the program disappeared?

Please check whether the Windows is up to date.

Keep us posted.