Hello J Crowe,
Thank you for contacting us. Did you activate AVG Zen with your AVG My account and password? If not, please do so by following the steps in this article http://avgclick.me/ActivateZen . Please, feel free to let us know if you require any further assistance. Thank you.
I purchased the AVG Utlimate package during the March Madness special however, when I open AVG I have the "Your trial expires in # of days - Upgrade to Pro" -"Thanks for trying Pro"
When I check my online account I see:
AVG Ultimate
Includes:
AVG Internet Security: product info / user manual / download
AVG PC TuneUp: product info / user manual / download
AVG AntiVirus PRO for Android: product info / download
AVG Cleaner PRO for Android: product info / download
AVG AntiVirus for Mac: product info / download
AVG Cleaner for Mac: product info / download
I verified the download and installed verion was AVG_Ultimate_825.exe
Any thoughts on why I seem to be expring in less than 30 days and I am being asked to upgrade to a lesser version?
Thx,
JCrowe
When I check my online account I see:
AVG Ultimate
Includes:
AVG Internet Security: product info / user manual / download
AVG PC TuneUp: product info / user manual / download
AVG AntiVirus PRO for Android: product info / download
AVG Cleaner PRO for Android: product info / download
AVG AntiVirus for Mac: product info / download
AVG Cleaner for Mac: product info / download
I verified the download and installed verion was AVG_Ultimate_825.exe
Any thoughts on why I seem to be expring in less than 30 days and I am being asked to upgrade to a lesser version?
Thx,
JCrowe
J Crowe,
Pleased to see that you appear to be now sorted.
Thanks for returning to the Community & posting.
Hello J Crowe,
Thank you for contacting us. Did you activate AVG Zen with your AVG My account and password? If not, please do so by following the steps in this article http://avgclick.me/ActivateZen . Please, feel free to let us know if you require any further assistance. Thank you.
I logged in and activated "Zen" as you suggested.
Addtionally once logged in, on the AVG application screen, I needed click the "Protection is up to date" and that seemed to sync everything.
Thank you for the help.
JCrowe