Hi,
I have a subscription for AVG Ultimate which includes AVG AntiTrack in the package. All the other AVG products register using the provided xxxxxx xxxxxx xxxxxx formatted registration number. AntiTrack won't accept this number and instead asks for a xxxx xxxx xxxx xxxx xxxx formatted number. I've looked at the registration email from AVG and confirmed for the Ultimate order in the myaccount.avg.com and both only show the one registration code for ALL the Ultimate components.
Please advise, Thanks John Scott
Hello John,
We're glad to help you resolve this.
From your description, we assume that you have an older version of AVG AntiTrack installed in your computer. Hence, it's not accepting the new format of activation code.
In this case, we request you to uninstall the older version of your AVG AntiTrack from the Control panel and use this link to download the latest version of AVG AntiTrack.
Let us know if the issue still persists after installing the latest version of AVG AntiTrack on your computer.
Hello John,
We're glad to help you resolve this.
From your description, we assume that you have an older version of AVG AntiTrack installed in your computer. Hence, it's not accepting the new format of activation code.
In this case, we request you to uninstall the older version of your AVG AntiTrack from the Control panel and use this link to download the latest version of AVG AntiTrack.
Let us know if the issue still persists after installing the latest version of AVG AntiTrack on your computer.