Hello Noelia,
Thank you for contacting AVG Community Support.
We are really sorry to know that you have not received the confirmation email of your order after purchasing AVG. Please accept our sincere apologies for the inconvenience caused and we'll certainly check and help you out.
Upon checking your account, we can see that you have already contacted the concern team via chat and they have shared the required information to you.
If you still need any assistance or clarification, please write us back and we'd be happy to assist you.
Thank you and keep us updated.
Hello
Yesterday I renewed my subscription to AVG Ultimate, I did it via a pop-up from my current AVG product. I got an e-mail confirming the transaction but no activation code and the transaction does not appear on my AVG account online. I am now worried I have been scammed. Is there any way to contact AVG directly? It seems rather poor the only way is by posting on this community board.
Thanks
Hello Noelia,
Thank you for contacting AVG Community Support.
We are really sorry to know that you have not received the confirmation email of your order after purchasing AVG. Please accept our sincere apologies for the inconvenience caused and we'll certainly check and help you out.
Upon checking your account, we can see that you have already contacted the concern team via chat and they have shared the required information to you.
If you still need any assistance or clarification, please write us back and we'd be happy to assist you.
Thank you and keep us updated.