Other user david jones postings (https://support.avg.com/answers?id=906b0000000DaqVAAS).
AVG Guru
So – 5 months after installing AVG Ultimate with Zen, I have been plagued with repeated BSOD for the past 5 months (seems to be a connection). I have been to tech support at least 4 times to resolve this without luck and just tonight I had a screen freeze (but no BSOD) hours after disabling all AVG components I could through Windows 7 Admin/Component Services. Result is the same, still had to do hard reboot to restore function. Tech guy tonight took control of the computer and said all is well, what's the problem? I seem to recall when I purchased this product that the AVG support site indicated that they guaranteed the product to run successfully and if it did not and tech support could not resolve the problem, you would get a refund.
Well, now I find myself in the situation where AVG Ultimate DOES NOT run successfully or as intended, have been to tech support 4 times without resolution, and when I mention refund, now they tell me the policy is "only within 30-day cooling down period." So now I have spent $$ on a one year sub and after 5 months and am faced with the prospect of uninstalling this software to get away from BSOD. Doesn't seem right for what appears to be a defective product which the manufacturer cannot or will not remedy. My experience indicates that prospective purchasers of this product should beware of deceptive practices and crappy tech support (also told the tech support guy to cancel my subscription, said he did – I checked – he didn't). So then, what to do? Eat my loses and chalk it up to experience?
Also for you AVG gurus who frequent this page and complain about repeat postings, be advised that last time I was here, I tried to post the same message 3 times, got errors/message would not post, got frustrated and left site, then received nasty-gram from someone admonishing me about posting multiple queries.
Other user david jones postings (https://support.avg.com/answers?id=906b0000000DaqVAAS).
AVG Guru