Hello Rodrigo,
We regret to hear about the inconvenience caused. We have sent an email to your registered email address to contact our Technical support team via chat to get help. They would check and fix the issue for you. Thank you for understanding.
Please, feel free to let us know if you require any further assistance.
Yesterday my PC with Windows 7 disconnected from the local network and the internet. From that moment it began to worsen the performance of the computer until finally I had to turn it off directly with the physical button.
I went to the Windows System Restore, which indicated to me as the last restore point "Installation of the device driver package: AVG Technologies Network Service" occurred the same day.
I restarted before that point and the system returned to work correctly, connected to the network and with a typical performance. But in a few minutes the package was self-installing again quietly, so we started again and more or less after two hours lost connection and slowed down.
Currently AVG Internet Security is in passive mode. When I try to activate it tells me that there is another antivirus in my PC (AVG Antivirus). PC Tuneup stays never initialized.
I would appreciate any help.
As I indicated in my post, the problem implies that my PC can't connect to the internet, so an online solution is not viable.
For now I uninstalled all AVG programs, which was quite difficult!!!. The solution was to download AVG_Remover.exe and then reinstall.
For now everything is working, if the problem occurs again I will notify.
Hi Rodrigo,
We are glad to know that the issue has been resolved and appreciate all your efforts in trying to fix the issue. Please feel free to contact us for any further assistance with AVG.
Thank you!