AVG ULtimate subscription just paid today end date not correct

AVG Subscription
7

Hi Charles,

You've reached the AVG community support forum.
First of all, we'd like to assure you that your AVG Ultimate (Multi-Device) subscription is indeed valid till March 30, 2024.
Could you check and let us know whether you saw the 'Expiration date' or the 'Next charge date' of your subscription?
If it's the next charge date, please be informed that we usually charge our customers 30 days prior to the expiration of their subscriptions, so that they can avoid any interruption to the service they've subscribed to and those 30 days of validity will be added to the renewed subscription.
Keep us updated.

1

Paid my subscription for Ultimate but the end date is only showing for 11 not 12 months it should be 29/3/2024

Please change it immediately and correct it on my account subscriptions for the 4 area's

Please advise me when you have done this by email to me - (Email address redacted)

Thank you Charles Fallon

6

Hi Charles,

You've reached the AVG community support forum.
First of all, we'd like to assure you that your AVG Ultimate (Multi-Device) subscription is indeed valid till March 30, 2024.
Could you check and let us know whether you saw the 'Expiration date' or the 'Next charge date' of your subscription?
If it's the next charge date, please be informed that we usually charge our customers 30 days prior to the expiration of their subscriptions, so that they can avoid any interruption to the service they've subscribed to and those 30 days of validity will be added to the renewed subscription.
Keep us updated.

4

Yes, I have the same thing, except even if you add on the 30 days, it's still off by about a week (in your favor).  Not too happy I have to wait on hold AGAIN to try to fix this stuff.  I go and look at My Subscription, it says I don't have any, yet I paid for two years.  If I look at Order History, nothing there either, although I moved our prior sub to my name and we've only been with you for like - forever (years).  As long as I'm ranting, why do you show my full name here???  It's like you never heard of Privacy?  Sheesh!  Guess I'll have to call - as soon as I have an hour or two.  At least I sorta got one question answered, thanks to Charles F***.  (See what I did there?)

2

Yes you answered it well 11 months is the charge date which is the reminder date and you allow another month before payment is required so no problem thank you it is overall for 12 months Charles Fallon

5

Thank you for the understanding, Charles. 

If you need any help with AVG, feel free to contact us at anytime. Have a great day!!!

3

Hello Jeanette, 

We are sorry if you feel this way. We will certainly check and help you.
To proceed further, please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.