AVG Ultimate Subscription Not Recognized

AVG Performance
7

Hello Philip,
We are currently undergoing a major system update which may prevent your AVG products from appearing in your AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products.
Thank you

8

Hi Philip,

We apologize for the inconvenience caused. We appreciate all your efforts in trying to fix the issue. Don't worry, we will definitely help you with it. We have sent you and Email with the instructions, please check your Mailbox once.

Thank you.

1

I have recently purchased AVG Ultimate, but my subscription is not being recognized upon logging in as administrator. I have removed all previous versions of AVG Using the AVG Removal Tool, and I re-installed AVG Ultimate. It still does not recognize my subscription, and the subscription is not listed in My AVG Account. I am running Windows 10, and I have never had this issue in the past with an AVG product. I am looking for next steps to resolve this issue.

3

Hi Philip,

We apologize for the inconvenience caused. We appreciate all your efforts in trying to fix the issue. Don't worry, we will definitely help you with it. We have sent you and Email with the instructions, please check your Mailbox once.

Thank you.

6

Thanks for the response, but my installed AVG Ultimate product is not being activated. The activation process is not working.

2

Hi Philip,

We understand your concern, we apologize for the inconvenience caused. Don't worry, we will definitely help you with it. Please try to Logout and Login again in your AVG My Account in your AVG Dashboard. If the issue persists please contact our Remote Team.

Thank you.

4

Hello Philip,
We are currently undergoing a major system update which may prevent your AVG products from appearing in your AVG MyAccount. This issue does not impact the functionality of your previously installed products, nor does it affect the installation or activation processes of newly purchased AVG products.
Thank you

5

Thank you Karthikeyan, and I have already followed these steps. I have already removed the AVG product and reinstalled (as per previous posts). The problem is that the dasboard is still stating that the product will expire (see screen shot). I am logged into my account, but the full version is not being activated. My order # 701-7224298 on March 22nd.

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