Folling ANOTHER UNSUCCESSFUL & 'lengthy' session with one of your support techs. (Prathap), I received the following advice from your Customer Care division…Hello Colin,
Thank you for your patience in this matter and I am sorry for the delayed response. I apologize for the inconvenience you have experienced. Regrettably, upon analyzing the data from AVG, our team not able to reproduce the situation and they informed that if incoming/outgoing servers have been excluded from VPN the mail should work without any issues. It seem there is an incorrect settings or incorrect IP. So they request you to contact the email service provider and they can help you to provide with correct IP addresses. I appreciate your time and being understanding of this situation.
Best regards, Thirukumaran Ravikumar
My ISP is iPrimus (quite big in Australia) - they have confirmed that the deployed 'settings' are correct. My IT provider also has commented that the current settings & IP address are correct & that they have been working successfully for many years! - Surley I cannot be the only IPrimus customer in Australia trying to utilise AVG's VPN
Where too now??
Hi Ray.
Please accept our sincere apologies for the inconvenience caused.
I'd like to confirm that you have bought a valid product and you should not experience any issues with installing or activating it.
Make sure you are activating the product as per the steps provided in the article below:
https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security
I'd also like to inform that our level 3 technical team is working on a fix for the issue with sending emails when AVG Secure VPN is turned on and your case has been assigned high priority.
You will receive an email response at the earliest possible. Appreciate your patience.
I recently purchased a 2-year AVG Ultimate subscription.
Since purchasing the product I have encountered several technical issues (dramatic slowdown of my internet, Email will not send when VPN is active, some sort of ‘add-blocking’ program is now blocking Videos etc that I subscribe too)
I have requested assistance via AVG SUPPORT & after 3 different Techs failing to resolve the issues, I am now advised that the Case has been escalated.
I am finding it very difficult to understand that I am the only AVG subscriber in Australia experiencing the issues!!!
All communications appear to be coming from India (some of the dialogue appears to be ENGLISH challenged!)
When I attempted to ACTIVATE the product, via the AVG Customer Area – Register your Licence, I was informed that the Code 9Wxxxx-5Mxxxx-43xxxx was INVALID (Alarm Bells!)
Please confirm that I have purchased a valid AVG product & that communication from the AVG Customer Care support@help.avg.com is also valid
PS: I am also known as COLIN Thompson
Hi Ray.
Please accept our sincere apologies for the inconvenience caused.
I'd like to confirm that you have bought a valid product and you should not experience any issues with installing or activating it.
Make sure you are activating the product as per the steps provided in the article below:
https://support.avg.com/SupportArticleView?urlname=Activate-AVG-Internet-Security
I'd also like to inform that our level 3 technical team is working on a fix for the issue with sending emails when AVG Secure VPN is turned on and your case has been assigned high priority.
You will receive an email response at the earliest possible. Appreciate your patience.
Folling ANOTHER UNSUCCESSFUL & 'lengthy' session with one of your support techs. (Prathap), I received the following advice from your Customer Care division…Hello Colin,
Thank you for your patience in this matter and I am sorry for the delayed response. I apologize for the inconvenience you have experienced. Regrettably, upon analyzing the data from AVG, our team not able to reproduce the situation and they informed that if incoming/outgoing servers have been excluded from VPN the mail should work without any issues. It seem there is an incorrect settings or incorrect IP. So they request you to contact the email service provider and they can help you to provide with correct IP addresses. I appreciate your time and being understanding of this situation.
Best regards, Thirukumaran Ravikumar
My ISP is iPrimus (quite big in Australia) - they have confirmed that the deployed 'settings' are correct. My IT provider also has commented that the current settings & IP address are correct & that they have been working successfully for many years! - Surley I cannot be the only IPrimus customer in Australia trying to utilise AVG's VPN
Where too now??
Please accept our sincere apologies, Ray.
We've checked and we can see that our senior team have sent you an email regarding your concern.
Please keep up the conversation via that email for further clarification and assistance.
Thank you for understanding.