Hello Rob,
I will check this for you.
Share the screenshot http://avgclick.me/getscreenshot of the error message to assist further.
I am attempting to install AVG Ultimate but I am getting Currently used product version does not support this installation.
Toshiba laptop running windows 10
Hello Rob,
I will check this for you.
Share the screenshot http://avgclick.me/getscreenshot of the error message to assist further.
Thank you for the screenshot.
This error message indicates that you have an older traces of AVG present on your computer.
Click on this link https://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product for the steps to uninstall AVG completely from your computer.
Follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Download-and-install-AVG-Ultimate to install the latest version.
If you face any difficulties, please let us know and we will assist you further.