Hello Andrew,
I understand the inconvenience. From your account, I see that you are having an active subscriptions of AVG Ultimate valid until 6/24/2018. Please repair AVG Internet security/ AVG Protection http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG from the control panel, restart your PC and try to update AVG manually to check the status.
Regarding AVG Myaccount issue, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of My Products tab and My Orders tab displaying your registered email address on top it. I will check and escalate it to the concern team to fix the issue.
My Avg Ultimate is not updating.
When I login to MyAccount, it does not show my products.
Hello Andrew,
I understand the inconvenience. From your account, I see that you are having an active subscriptions of AVG Ultimate valid until 6/24/2018. Please repair AVG Internet security/ AVG Protection http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG from the control panel, restart your PC and try to update AVG manually to check the status.
Regarding AVG Myaccount issue, please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of My Products tab and My Orders tab displaying your registered email address on top it. I will check and escalate it to the concern team to fix the issue.
oops meant AVGCleaner etc
Thanks anyway
You are most welcome, Andrew.
I am glad to know that you installed AVG Ultimate successfully.
I have taken the screenshot that you posted and removed it as your email address is displayed in it.
To fix AVG my account showing as no subscriptions, I have forwarded the case to concern team.
Keep checking your email to know about the status.
Your patience is much appreciated.
I have run ACG Cleaner and Removal tool and have been able to reinstall Avg Ultimate.
THANK YOU!!!
Next the MyAccount issue: I have enclosed a screenshot of the page.
I have run ACG Cleaner and Removal tool and have been able to reinstall Avg Ultimate.
THANK YOU!!!
Next the MyAccount issue: I have enclosed a screenshot of the page.