AVg Ultimate wont let me scan from my printer to my computer

I can do it with the firewall turned off, but why would i pay for that?  I can't add the IP of my printer to my friends list, it simply won't let me even though i get a blank line… I can't get my cursor to show up in the line. None of the instructions on the site will help since they are for older versions. I don't want to download another program just so that your developers can take 3 months to get a fix. Why can't i add it to my friends list (if that is even what needs to be done, lol   who knows at this point)
I'm running build 1.171.3.211   security version 17.2.3419.0

Hi Susan,

We apologize for the inconvenience caused, we have sent you and Email with instructions. Please check your Mailbox once.

Thank you!

Hi Susan,

We apologize for the inconvenience caused, we have sent you and Email with instructions. Please check your Mailbox once.

Thank you!