AVG Ultimate/Zen Maintenance does not work on defragment 2

AVG Performance
5

Hello Phyllis,

We are sorry for the inconvenience caused.
We request you to perform repair of AVG PC tuneup program by following the instructions as mentioned in this article: http://avgread.me/1BVxDSY .
If the issue persists, please let us know.

1

I just posted on here that maintenance does not finish the whole scanning process because the "disk defragmentation" never works…just this circle that goes round and round forever.

Tried again just now, and the maintenance is not working at all. I am not happy with this product.

Really could use some help please. Thanks.

3

Hello Phyllis,

We are sorry for the inconvenience caused.
We request you to perform repair of AVG PC tuneup program by following the instructions as mentioned in this article: http://avgread.me/1BVxDSY .
If the issue persists, please let us know.

2

Finally, the maintenance started up, but it never defragged.

I did a "Repair" before contacting you, and it did not change anything.

I think maybe I should re-download the whole Ultimate/Zen program. Is there a way to do that?

Thanks.

 

4

Thank you for the information.
No, it is not necessary to completely download the Ultimate, only reinstallation of AVG PC TuneUp should help.
However, we request you to get our additional support in fixing this issue for which we have sent you the email instructions.
Please check for the email on spam and junk folders if it is not present in the inbox.