AVG Unlimited--Email blocked

AVG Protection
3

Hello John,

I apologize for the inconvenience. Please enable the Email shield and repair AVG Internet Security <http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG > from the control panel to check the status. If the issue persists, please let me know to assist further. If possible please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the send/receive email dialog box when AVG is disabled.

6

Hello John,

I apologize for the inconvenience. Please enable the Email shield and repair AVG Internet Security <http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG > from the control panel to check the status. If the issue persists, please let me know to assist further. If possible please provide the screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of the send/receive email dialog box when AVG is disabled.

1

The machine is a PC, operating with Windows 10 (64 bit).  Two days ago, the MS Outlook stopped functioning–unable to receive email.  I performed full scan–no problems.  I turned off the email shield and everything works.  Is there a solution, so that I can again turn on the email shield?  Thanks,  John

5

Bhuvaneswari and Alan, thank you for the responses.  I have tried the repair process twice, with no success.  I turned on the email shield, did the repair and then did reboot.  When I checked AVG after the reboot, the email shield was turned off.  I turned it on.  Alas, the same problem–unable to recieve email with the shield turned on.  When I turned off the shield, I was then able to receive mail.

MS Outlook simply reports (when the shield is turned on) that it is unable to connect to the server.

Any help would be appreciated.

2

I am sorry to hear that the issue persists. Please open AVG Internet Security->Click on Menu->Settings->Troubleshooting->Redirect settings. Check if the email ports are set correctly, if it is click on "Reset Now" to reset all the settings to default value. If you face any difficulties, please let us know and we will assist you further.

4

John, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru