Hello James,
We are aware of this issue and apologize for the inconvenience caused.
Firstly, we would like to analyze the logs and identify the root cause.
Hence, we have sent an email instruction on how to collect and send us the logs.
Once you provide it, we will mention the work around on how to fix the issue.
Awaiting your reply!
Like many recent posts to this site, since updating my AVG Internet security software on the 1st April 2020 the start up screen to AVG shows the message "Enhanced Firewall is turned off" and shows a button to "Turn on". pressing that only gets the message "Enhanced Firewall is not available".
I pay for the full version.
if I check under settings AVG says that the Firewall is on - Windows (10) however confirms that it is off and that the Windows Defender Firewall has now switched on in its place.
Like others I have tried "repair" etc.
What is AVG doing to correct this?
Thanks
Hello James,
We are aware of this issue and apologize for the inconvenience caused.
Firstly, we would like to analyze the logs and identify the root cause.
Hence, we have sent an email instruction on how to collect and send us the logs.
Once you provide it, we will mention the work around on how to fix the issue.
Awaiting your reply!