AVG update blocking camera for Windows Hello

AVG Protection
16

When are you released the 22.8 update with the fix for bug "blocks webcam"???

14

Hi Stephen,

We're glad to look into this & help you. 
Please clarify whether the issue is fixed after disabling the entire AVG protection or Webcam protection. 
If you've not tried disabling Webcam protection alone, please try disabling it to check (Open AVG Internet Security -> Menu -> Settings -> Full Protection -> Webcam Protection -> Disable the feature by clicking on the green slider)

13

Hi
I am experiencing the same problem with my camera can you tell me how to fix it please as I need video calls for my work
Thank you

15

I have same problem. Any update on this issue?

7

I have same problem. Any update on this issue?

1

Hi

I'm running 22.7.3245 (build 22.7.7403.738), which was installed yesterday (5 Aug 2022).

Since the install my camera has stopped working and in particular for Windows Hello. I've verified that AVG is the problem by turning the protection off and the camera started working again.

I can't add Windows Hello to the Allowed apps list as I can't find a single DLL/EXE to add.

ANy ideas

10

OK

So I checked that Webcam Protection was on, and rebooted, when Windows tried to activate the camera to log me in the camera failed with an error message. I then logged in with my PIN.

I then turned Webcam Protection Protection off (until I turn it on again) and rebooted again, this time the camera worked and I was logged in by Windows Hello.

I turned Protection on again, did another reboot and the camera had stopped working again.

The camera is not working for any app when Protection is turned on, I tried adding the Camera app as an Allowed app, whilst I don't get an error message the camera is still not operating.

I have not had any problems using the camera to log in with or with an app, prior to yesterday's upgrade of AVG Internet Security.

Thanks

5

Hello Neil,

We are sorry to know this.
We will check and help you with this issue.

We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.

2

Hi Stephen,

We're glad to look into this & help you. 
Please clarify whether the issue is fixed after disabling the entire AVG protection or Webcam protection. 
If you've not tried disabling Webcam protection alone, please try disabling it to check (Open AVG Internet Security -> Menu -> Settings -> Full Protection -> Webcam Protection -> Disable the feature by clicking on the green slider)

4

Hi
I am experiencing the same problem with my camera can you tell me how to fix it please as I need video calls for my work
Thank you

6

When are you released the 22.8 update with the fix for bug "blocks webcam"???

8

Hello Tood,
We appreciate your information. We'd like to clarify this for you. If you have any concerns regarding AVG, please write back to us in a separate private message so that we can check and assist you accordingly.
Thank you in advance!

12

I have the same issue with the Canon Webcam Utility, as noted in the Canon community.  Turning off Webcam Protection allows the utility to work. Will the fix being implemented address this as well?

9

Thank you for writing back to us, Stephen.

To further investigate this issue, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.

3

Hello Tom,

We regret the inconvenience this has caussed you.
We're aware of this issue & it has already been reported to our concerned team. They're currently working towards fixing this issue & it will be resolved in the next update of AVG Internet Security.
Meanwhile, we'd recommend that you disable the WebCam protection component of your AVG Internet Security till the issue is fixed.
Thank you for understanding in advance!

11

Hi Robert,

We're glad to clarify this for you.
Our developers are already aware of it & working on a fix. This issue will be fixed in the upcoming update (version 22.8). 
For further queries, please write back to us in your own post. 
Thank you in advance!