Hello Gary,
Thank you for contacting AVG support community.
We are sorry for the trouble caused.
Could you please confirm on how long you are facing this issue?
Thank you and keep ud updated.
Hi Midhun, thank you for your reply.
Unfortunately the link article (https://support.avg.com/SupportArticleView?urlname=Disable-AVG-Antivirus) doesn't appear to work, so I cannot access the detailed instructions.
I get the below on that page.
In the meantime I will try what you advised to another User Nick H question "Can't recieve or send emails since AVG update"
Hello Nick,
We regret the inconvenience caused.
Please follow the below instructions & check if the issue persists:
Open AVG Internet Security > Click on Menu > Settings > Basic Protection > Email Shield > Untick/disable the "Scan outbound emails (SMTP)" checkbox.
Once you've performed the above actions, please restart your computer once & check for the issue.
Keep us updated.
Many thanks
Gary
Hi Lathika,
Apologies the late response, one of those weeks.
I have gone through a process as suggested, and it only works inbound and outbound, when I disable the Inbound and Outbound emails under Email Shield in Basic Protection.
I see AVG free has done another update, however this problem is still there and persists.
Would appreciate this being resolved please!
Cheers
Gary
After my AVG Free updated yesterday morning, my eM Client email client no longer connects and syncs with my gmail accounts to download, send emails. My eM Client is/has an authenticated sync connection with my gmail accounts. As an interim work-around, If I disable my AVG and I refresh the connections in my eM Client, the connection is successful and emails, calendar etc sync with my gmail accounts. I then re-enable my AVG free and my eM Client continues to work and sync, until such time as I reboot my PC.
Is this a bug? or is there a way to do something in AVG that I don't have to go through the above procedure after every reboot?
Thank you for writing us back, Gary.
We regret the inconvenience caused.
May I know if its working if you disable scan outbound emails? If yes, then its the only temporary work around for now. This will be updated soon.
Meantime we request your patience and cooperation
Thank you for your understanding.
Hello Gary,
Thank you for contacting AVG support community.
We are sorry for the trouble caused.
Could you please confirm on how long you are facing this issue?
Thank you and keep ud updated.
Thank you for writing back to us, Gary.
To further investigate this issue & help you accordingly, we've sent you an email with detailed instructions to contact our additional support.
Please check your inbox/spam folders to find the email and use it to contact them at your convenient time.
Thank you Midhun, will do.
Gary