AVG update failure

AVG Performance
6

Hello Sam,
I apologize for the inconvenience you experienced in this case.
I request you to please follow the email instructions which I have sent to you to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.

5

Karen, Have a look @ this recenrly released AVG article (http://avgclick.me/InstallIsRunning).
AVG Guru

1

Hi, I am trying to update my AVG free version but I get a message saying installation in progress stop installation to update?  I am not running anything?  I recently upgraded to windows 10.  I have a message saying my computer isn't protected…what do i do to correct his please?

2

Karen, Have a look @ this recenrly released AVG article (http://avgclick.me/InstallIsRunning).
AVG Guru

3

Hello Sam,
I apologize for the inconvenience you experienced in this case.
I request you to please follow the email instructions which I have sent to you to resolve your issue.
Please feel free to get back to us for further assistance.
Thank you.

4

Hello Karen,

Sorry to know that you are still having the update issue. I request you to re-install your AVG antivirus program to fix this issue. Please run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe

Please click the below link to install AVG antivirus free version again.
http://www.avg.com/us-en/download.prd-afh-free

Please feel free to contact us for any further assistance.
Thank you.