Hello Sue,
We apologize for the inconvenience. We suggest you to do a hard reboot of your computer by pressing the power button. This should restart your computer normally, please check if you are able to use your computer as usual after the computer reboot.
Thank you
I am sending this message from my laptop. My husband is also running AVG Free AntiVirus on his Windows 10 Toshiba laptop. He received a message approx 5 hours ago to update the AVG program to which he agreed to. Since then, the following message appears on the screen "Getting Windows ready. Don't turn off your computer". He is now concerned about turning the system off as it may cause further problems with other programs. We have tried to initiate Task Manager without success. Nor is there any response with the F8 key. I would appreciate if someone could please provide us with advise as to how to stop the loop and get back to a point where the laptop can be used.
Hello Sue,
We apologize for the inconvenience. We suggest you to do a hard reboot of your computer by pressing the power button. This should restart your computer normally, please check if you are able to use your computer as usual after the computer reboot.
Thank you