Hello Matthew,
We regret for the inconvenience caused to you. We would request you to run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
AVG gave me an update one click option recently… I used this only for install to fail and half an installation complete. Had to revert to old version which then did not want to load. Tried the AVG removal tool and clean install from latest download version but keep getting 'Error code: 0xE0018D32
Description: Event exec_finished' after AVG downloads during the install process.
Any ideas what is wrong?
Please visit this webpage http://www.avg.com/us-en/download.prd-isc to download the offline installation file.
Run the downloaded file to start the installation process.
Follow the instructions on your screen. When prompted, enter your AVG license number.
The license number is sent automatically to your e-mail once purchased.
Complete the installation and restart your computer.
Please, feel free to let us know if you require any further assistance. Thank you.
Hello Matthew,
We regret for the inconvenience caused to you. We would request you to run the AVG remover tool to remove all the remnants of the failed installation as described below. After you run the remover tool successfully, please download and install AVG using offline installation file based on your OS ( 32 bit or 64 bit).
To run remover tool, please visit http://www.avg.com/tools#tba2 and click on "AVG Remover" to download the remover tool and run it on your PC. It will ask you to select which product you would like to uninstall. Please select "AVG Protection" and follow the setup instructions to uninstall AVG. Once the tool is run, your PC will automatically reboots. After the restart, please check if a folder with name AVG Remover is created under C:\ and remove it.
Then to determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .