Avg update problem

General discussion
8

Hello George,
It seems that e-mail clients can't handle AVG's certificate - please try this steps "Open AVG > Menu > Settings > Components > Email protection > Customize > SSL scanning > Export Certificate" and then apply exported certificate in the e-mail client. Other option is to disable scanning of e-mails using SSL encryption "AVG > Menu > Settings > Components > Email protection > Customize > SSL scanning > uncheck "Scan SSL connections" option". If you still have any issue, please let us know and we will assist you further
Thank you

7

Hello George,

We're sorry to hear this.
Please perform repair of AVG Protection program once as mentioned in this article: http://avgread.me/1BVxDSY and let us know the status.

1

Hi my AVG virus protection updated yesterday, i use windows 10 and windows live maill to access my emails my Gmail account will not now work my Bt address is fine If I disable the avg email protection my emails are fine I am getting the runaround from Avg support
is this a known upgrade problem?

3

I have a similar issue with my email client. As soon a AVG updated my email would not download any email. it gave ssl certificte errors

6

George,
We are glad to know that your issue is resolved. We appreciate your efforts.
Please feel free to contact us for any assistance regarding AVG.
Thank you.

4

Hi Kathikeyan
I followd your instructions and my e mails now work perfectly thank you for taking the trouble to reply to my post.
George M

5

Hello George,

We're sorry to hear this.
Please perform repair of AVG Protection program once as mentioned in this article: http://avgread.me/1BVxDSY and let us know the status.

2

Hello George,
It seems that e-mail clients can't handle AVG's certificate - please try this steps "Open AVG > Menu > Settings > Components > Email protection > Customize > SSL scanning > Export Certificate" and then apply exported certificate in the e-mail client. Other option is to disable scanning of e-mails using SSL encryption "AVG > Menu > Settings > Components > Email protection > Customize > SSL scanning > uncheck "Scan SSL connections" option". If you still have any issue, please let us know and we will assist you further
Thank you