Hello everyone,
I have a problem with my AVG Antivirus Free (running on Windows 10, AVG version 18.4.3056, virus definitions version 180511-4). An update was initialized recently, but when going to AVG Anitivirus Free -> Menu -> Settings -> Update, the update box gives the following message:
'Step 1/3 - Initializing, please wait… - Overall progress (empty progress bar)'
Furthermore, when attempting system shutdown I get a message which states: 'AVG Antivirus is being updated. Do not shut down your computer!'
I'd appreciate any guidelines that could help me solve my problem.
Best wishes,
Andrzej
Hello Andrzej,
We’re happy to help you sort this out. In this case, I request you to repair AVG Protection (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG) and reboot your computer once. After reboot, please check if your AVG program and it's updates are working fine.
Best regards,
Alok.
Andrzej,
It means any other Setup is running in your computer background. I request you to reboot your computer once, check if AVG is working fine, if not you can try repairing AVG after reboot.
Best regards,
Alok.
Hello Andrzej,
We’re happy to help you sort this out. In this case, I request you to repair AVG Protection (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG) and reboot your computer once. After reboot, please check if your AVG program and it's updates are working fine.
Best regards,
Alok.