Hi
The removal (although this did involve 2 BSOD - Bad Pool Header, once with the Control Panel uninstall and once with the AVG Clear) and Cleaning with AVG - Remover and then the reistallation with the offline installer has seemed to work although now my WIFI sharing has broken down and I will have to look at this. Not sure where this is coming from.
Cheers
Program Update and restart and lo and behold - Host Unreachable, DNS Resolving AND cutting off any access to email functions. Is the program update just taking my AVG from the Offline installed version back to the version that was giving trouble?
Hi Victor,
We will help you to get this issue resolved.
In this case, we request you to repair the AVG Internet Security program from control panel and then check if AVG dashboard still shows AVG Secure VPN as active subscription.
Once the repair is done also check with the Email Shield and see if it works properly.
In case if the issue still persists please share us the screenshot of the issue to check and assist you further.
Hi,
Just got AVG Updated and had the UI failed to load which I was able to sort out. I saw on 'My AVG' that it had Secure VPN as 'Purchased, Install Now' so I uninstalled it from the Control Panel but it still shows on 'My AVG'. I have not purchased it, I installed the trial version at your request to try to fix my previous problem . How can I remove it from 'My AVG'. Also since I uninstalled it and the program update the Email Shield has stopped access to any of my email servers. I have followed the advice on the Troubleshooting the Redirect settings but they matched the suggested settings anyway. Is it looking for VPN addresses or is there some other way I can get the Email Scanner working again?
Thanks
Hi Victor,
We will help you to get this issue resolved.
In this case, we request you to repair the AVG Internet Security program from control panel and then check if AVG dashboard still shows AVG Secure VPN as active subscription.
Once the repair is done also check with the Email Shield and see if it works properly.
In case if the issue still persists please share us the screenshot of the issue to check and assist you further.
Victor, share us the screenshot http://avgclick.me/getscreenshot of the error message you receive to assist further.
Yeah. that is fine.
You can try our remover tool and then try to install the program using the offline installer to check with this issue.
In case if you experience any difficulties please don't hesitate to contact us anytime in future.
Program Update and restart and lo and behold - Host Unreachable, DNS Resolving AND cutting off any access to email functions. Is the program update just taking my AVG from the Offline installed version back to the version that was giving trouble?
Victor, could you disable AVG Antivirus free and check whether the issue persist with Wifi?
Open AVG Antivirus free interface.
Click on "Menu–>Settings–>Troubleshooting–>Passive Mode"
Use On/Off slider to turn off the protection temporarily.
Keep us posted.