Hello Jenny.
I am sorry to hear this. I kindly request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install the AVG program. please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Once uninstalled please follow the instructions on the article http://avgread.me/1czW57x to reinstall the AVG program.
Please feel free to contact us back for further assistance. Thank you.
Yesterday at 10.08am AVG free installed an update on 2 of my computers and now neither of them are working properly. It says my system is suspended in task manager and nearly every program that I can manage to open is not responding. I can't system restore, I can't get to any previous backups and I can't uninstall AVG as it tells me it fails every time I've tried and it takes a very long time to fail. Help!!!
Hello Jenny.
I am sorry to hear this. I kindly request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install the AVG program. please click on this link. http://support.microsoft.com/en-us/kb/827218 to determine whether your OS is a 32-bit or 64-bit.
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
Once uninstalled please follow the instructions on the article http://avgread.me/1czW57x to reinstall the AVG program.
Please feel free to contact us back for further assistance. Thank you.