AVG upgrade purchased - Laptop issues after downloads

AVG Performance
3

Hello Sofie,
Thank you for contacting AVG Community Support.
We regret the inconvenience cuased. We'll check and help you.
The Micrsoft programs might be put to sleep accidentally. 
Kindly use the below article to wake the programs and check the issue (Refer Manage Background Program Applications Title)
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-tuneup&q=AVG+TuneUp+sleeping+programs&supportType=home)
Thank you and keep us updated.

1

I downloaded the tune up program on my laptop and ran it. It never finalized, I de-installed, but non of the Microsoft office programs are now working any longer. 
What do you propose I do to fix this ?

2

Hello Sofie,
Thank you for contacting AVG Community Support.
We regret the inconvenience cuased. We'll check and help you.
The Micrsoft programs might be put to sleep accidentally. 
Kindly use the below article to wake the programs and check the issue (Refer Manage Background Program Applications Title)
| AVG (https://support.avg.com/SupportArticleView?l=en&urlName=use-avg-tuneup&q=AVG+TuneUp+sleeping+programs&supportType=home)
Thank you and keep us updated.