Greetings,
We sincerely apologize for the inconvenience this has caused you.
First of all, please make sure that there is no other antivirus software (Malwarebytes) installed on your PC. It is generally not recommended to use more than one security solution on a single system. They will compete for resources, which may result in slowdowns, crashes or in no protection at all.
Also, please monitor if AVG is running a virus scan (in the backgroud) on your PC which consumes more resources than usual. We'd also like to inform you that our shields will continuously run in the background, keep scanning some thousands of files every minute as you use the computer.
To detect a file as malware, AVG uses heuristics analysis. Heuristic analysis is a method employed by antivirus programs designed to detect previously unknown computer viruses, as well as new variants of viruses known. In this method, AVG decompiles the suspicious program, then analyzes the machine code contained within. The source code of the suspicious file is compared to the source code of known viruses and virus-like activities. If a certain percentage of the source code matches with the code of known viruses or virus-like activities, the file is flagged, and the user alerted.
So AVG does this for all the files running in the background which could consume more resources. You might experience it is using high resources than it should. Please monitor if AVG is constantly consuming more CPU and if it is, please share a couple of screenshots of your resource monitor with a 10 minute gap between them. We will analyze them and assist you further.
We'd also request you to let us know what is the size of RAM installed in your PC.
I have been catching AVG using %100 of my main system drive while it is NOT scanning. This has been causing lock up on my pc and is driving me to the point where I am just going to uninstall AVG. The hard drive is only 4 years old and is not damaged/working fine.
I also have Malware bytes installed (it is real great that AVG and Malwarebytes get along) and it doesn't take near the amount of disk up even when it is scanning....what is going on? This has only started happening in the past year too and I have been using AVG and Malwarebytes on this PC since it was new.
Greetings,
We sincerely apologize for the inconvenience this has caused you.
First of all, please make sure that there is no other antivirus software (Malwarebytes) installed on your PC. It is generally not recommended to use more than one security solution on a single system. They will compete for resources, which may result in slowdowns, crashes or in no protection at all.
Also, please monitor if AVG is running a virus scan (in the backgroud) on your PC which consumes more resources than usual. We'd also like to inform you that our shields will continuously run in the background, keep scanning some thousands of files every minute as you use the computer.
To detect a file as malware, AVG uses heuristics analysis. Heuristic analysis is a method employed by antivirus programs designed to detect previously unknown computer viruses, as well as new variants of viruses known. In this method, AVG decompiles the suspicious program, then analyzes the machine code contained within. The source code of the suspicious file is compared to the source code of known viruses and virus-like activities. If a certain percentage of the source code matches with the code of known viruses or virus-like activities, the file is flagged, and the user alerted.
So AVG does this for all the files running in the background which could consume more resources. You might experience it is using high resources than it should. Please monitor if AVG is constantly consuming more CPU and if it is, please share a couple of screenshots of your resource monitor with a 10 minute gap between them. We will analyze them and assist you further.
We'd also request you to let us know what is the size of RAM installed in your PC.
AVG is not using abnormal amounts of CPU or RAM, less than 40% when scanning normally on both and less than 0.5% at idle. When the %100 disk lockup occurs it only jumps CPU and RAM to about %5-%10 for cpu and maybe a tiny bit more on RAM but nothing concerning. AVG is the only program that maxes out that hard drive like that and causes lockup.
Checking the program which is near impossible because my PC is being locked up but once I do get the AVG control panel pulled up it says its not scanning and hasn't scanned since the last schedueled scan. If its not scanning what is it doing then?
CPU: Intel Core i5-7400 3.00GHz
RAM: 16GB, 2 x 8 GB
HDD: 1TB WD Blue (Main drive), 1TB WD Blue (Secondary drive)
Thank you for writing back to us.
From your description, we understand that your AVG Antivirus is randomly consuming 100% of 'Disk usage'.
Before we try further troubleshooting, please uninstall/remove all traces of Malwarebytes from your computer & check if the issue persists.
Keep us updated.