Hi there,
This has to be one of the most weird requests I have ever had.
Let me get this straight…(just checking for understanding.
You would like me to send you a "Task Manager > Processes screen, showing the AVG consuming huge amounts of system resources. We'll check and offer you further assistance."
After that you will looks and see that the usage is high as I have stated.
And here is the best bit …
you will be able to tell from the screenshot What action to take.
Nice.
But somehow I do not believe you.
I think this is just your operating model to buy you time and then you can say.
Oh isn't out support wonderful. We always get back to very quickly.
This may be the case but as for the solution to my problem.
Greetings,
We apologize for the inconvenience. We'll look into this and help you.
Please share us the screenshot of your Task Manager > Processes screen, showing the AVG consuming large amounts of system resources. We'll check and offer you further assistance.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
Hi there,
I have had AVG for a number of years. >5
Over the years it has got worse and worse.
In so much it uses so many resources that I am unable to work.
What do I need to do to get it to uses less resources?
Or is the simple answer is to move to a better anti virus?
Cheers
Hi there,
Now, that response is so much better.
We have a plan of action. Thank you.
If you would be so kind as to humour me.
Let's say that between AVG turned on and turned off there is a huge difference on the amount of disk and cpu being used.
If this is the case then what course of action would you suggest to limit AVG from kicking in when I am working on a critically project.
But in honesty you know full well how your application works (well, at the very least you should do).
And therefore you should know what causes the bloating memory grab and high volume disk read/write operations that AVG does.
If you do not know then I may be able to help you.
I am now having to write an AVG monitoring piece of software. (in native C).
This will help me identify EACH and EVERY operation AVG conducts.
And you can be sure if I find anything remotely nefarious you WILL get to hear about it.
Cheers
Dear customer, we'd be glad to clarify this and help you resolve this.
First of all, please make sure that there is no other antivirus software installed on your PC. It is generally not recommended to use more than one security solution on a single system. They will compete for resources, which may result in slowdowns, crashes or in no protection at all.
If you do not have a conflicting antivirus software, please monitor if AVG is running a virus scan on your PC which consumes more resources than usual. We'd also like to inform you that our shields will continuously run in the background, keep scanning some thousands of files every minute as you use the computer.
To detect a file as malware, AVG uses heuristics analysis. Heuristic analysis is a method employed by antivirus programs designed to detect previously unknown computer viruses, as well as new variants of viruses known. In this method, AVG decompile the suspicious program, then analyze the machine code contained within. The source code of the suspicious file is compared to the source code of known viruses and virus-like activities. If a certain percentage of the source code matches with the code of known viruses or virus-like activities, the file is flagged, and the user alerted.
So AVG does this for all the files running in the background which could consume more resources. You might experience it is using high resources than it should. Please monitor if AVG is constantly consuming more CPU and if it is, please share a couple of screenshots of your resource monitor with a 10 minute gap between them. We will analyze them and assist you further.
We'd also request you to let us know what is the size of RAM installed in your PC.
Greetings,
We apologize for the inconvenience. We'll look into this and help you.
Please share us the screenshot of your Task Manager > Processes screen, showing the AVG consuming large amounts of system resources. We'll check and offer you further assistance.
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thanks in advance.
Hi there,
This has to be one of the most weird requests I have ever had.
Let me get this straight…(just checking for understanding.
You would like me to send you a "Task Manager > Processes screen, showing the AVG consuming huge amounts of system resources. We'll check and offer you further assistance."
After that you will looks and see that the usage is high as I have stated.
And here is the best bit …
you will be able to tell from the screenshot What action to take.
Nice.
But somehow I do not believe you.
I think this is just your operating model to buy you time and then you can say.
Oh isn't out support wonderful. We always get back to very quickly.
This may be the case but as for the solution to my problem.
Please accept our sincere apologies for the inconvenience caused.
We requested the screenshot of the processes page to check which AVG process is consuming the majority of your system resources.
We also wanted you to disable your AVG Antivirus to check and compare the data usage, before & after disabling it.
And once we receive the screenshot, we can look into this further and offer you appropriate assistance.
Thank you for understanding.