Avg vpn cannot obtain virtual ip

My VPN was working fine yesterday but today it seems that I'm connected to the VPN but it keeps saying "obtaining" the virtual IP. I've tried different locations to see if works but it keeps saying "obtaining" virtual IP. I live in Canada and even the Canadian VPN's are doing the same thing. Not sure why this is happening when it was just working fine yesterday. Any thoughts on how this can be fixed?

Thanks

Hello Roger,

We regret the inconvenience caused.
We've sent you an email with further instructions to troubleshoot this issue.
Please check your inbox/spam folders to find the email and use it to get back to us.

Hello Roger,

We regret the inconvenience caused.
We've sent you an email with further instructions to troubleshoot this issue.
Please check your inbox/spam folders to find the email and use it to get back to us.