This isn't the experience we want you to have.
We're really sorry to know that you feel this way.
We will certainly check and help you to resolve your problem.
If possible, please share us the screenshot of AVG Secure VPN program in order to check and help you further.
For taking a screenshot, please refer to this article: https://bit.ly/3n11X0l
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
Hi,
this is hopeless as you have not provided me with a solution. Everytime I try and activate my VPN on my computer is says I am already using the subscription - but were am I using it as I only have 1 PC? I have paid a lot of money for a product that I am not using and I no longer trust you. I have been a customer for years and I am frustrated by the lack of support. You say you have sent an email with further instructions but I cannot locate the email. Happy New Year.
I have paid for VPN on my PC, under my subscriptions it says it is active and being used but it is not listed under the installed AVG products and I do not have VPN on my PC, how do I fix this and get to use what I have paid for?
Hi,
this is hopeless as you have not provided me with a solution. Everytime I try and activate my VPN on my computer is says I am already using the subscription - but were am I using it as I only have 1 PC? I have paid a lot of money for a product that I am not using and I no longer trust you. I have been a customer for years and I am frustrated by the lack of support. You say you have sent an email with further instructions but I cannot locate the email. Happy New Year.
Hello Sivert,
We are sorry to know that you have decided to cancel AVG.
We will check and help you with this.
The support for this channel is available in English. Please use a translator (for example, http://translate.google.com/) to read our reply.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.
https://support.avg.com/support_ask
Thank you for your understanding.
For your convenience, we have provided the translation below which was done using Google Translator.
Vi beklager å vite at du har bestemt deg for å kansellere AVG. Vi sjekker og hjelper deg med dette. Støtte for denne kanalen er tilgjengelig på engelsk. Bruk en oversetter (for eksempel http://translate.google.com/) for å lese svaret vårt. Vi ber deg opprette et eget AVG-fellesskapsinnlegg ved å klikke på lenken nedenfor og legge inn spørsmålene dine i ditt eget innlegg, slik at vi sjekker med AVG-kontoen din og hjelper deg med ytterligere støtte. https://support.avg.com/support_ask Takk for at du forstår.
Hello Vanessa,
We're glad to check & help you with this.
We've sent you an email with further instructions. Please check your inbox/spam folders to find the email and use it to get back to us.
Ø nsker å kanseller min avg vpn jeg har prøvd men får det ikke til min pc er gammel og utslitt.
Thank you for the screenshot, Vanessa.
This error occurs when too many devices try connecting to the AVG Secure VPN servers using the same subscription. We recommend ensuring that AVG Secure VPN is not activated or connected on any unused devices.
If you are already using your subscription on the maximum number of devices, you need to deactivate your subscription on an existing device before activating it on a new device. If you're sure that you're using AVG Secure VPN on only one device, please follow the email instruction that has been sent to you and connect with our free additional support to resolve the issue.
NOTE: If you're unable to find the email, please also check your spam/junk folders.
Thank you.
Hello Vanessa,
We're glad to check & help you with this.
We've sent you an email with further instructions. Please check your inbox/spam folders to find the email and use it to get back to us.