AVG VPN Doesn't recognize I'm online

Hello,
For some reason AVG VPN say's I am not online - and therefore won't turn on - when I very clearly am. Why doesn't AVG VPN recognize that I'm online and engage?
AVW

Hi Thomas,

We are sorry to hear this.

We will help you to resolve the issue.

Did you turn on the VPN Manually?

Please try to change the location and check for the issue again.

Keep us posted.