Hi Dennis,
We're glad to help you with this.
Upon checking the previous case records, our colleague has suggested you to take advantage of our additional support by following the steps in the email.
Once you visit the link in the email, it will ask for your name & case #. You can fill in those details & click on 'Connect to an expert'
If you've already tried those steps, then it could be an issue with the browser & you can try in a different browser to check if it helps.
However, we're more than glad to help you through this channel, if you prefer. Upon checking the screenshots, we see that you need to configure additional settings as well. To do so, please follow the steps in this article & let us know if it helps.
Case #17167681. My VPN does not restart automatically on start up. Your email gave me directions to the remote support website and step 2 says fill in a short form. i have no idea where you hide it, so take me to wherever I need to be please.
Hi Dennis,
We're glad to help you with this.
Upon checking the previous case records, our colleague has suggested you to take advantage of our additional support by following the steps in the email.
Once you visit the link in the email, it will ask for your name & case #. You can fill in those details & click on 'Connect to an expert'
If you've already tried those steps, then it could be an issue with the browser & you can try in a different browser to check if it helps.
However, we're more than glad to help you through this channel, if you prefer. Upon checking the screenshots, we see that you need to configure additional settings as well. To do so, please follow the steps in this article & let us know if it helps.