AVG VPN freezes up when turning off

Hi Greg.
We're sorry for the inconvenience caused.  
To analyze it further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.

I'm having the same problem as some others have encountered where my AVG VPN freezes up when turning off. It stays in that state and I cannot disable or end task with task manager. Everything was working fine until last night (1/26). I have tried uninstalling/reinstalling the program and all of AVG and the adapter, all with no luck. And the worst part is it is affecting the ability to restart or even turn off my computer when it is in this stuck phase. I end up having to do a hard reboot or even unplug/replug in my computer to be able to restart. Sounds like others have not had success with getting this fixed when they have spoken with AVG tech support, and I am not comfortable with remote access support. Is there a solution found to this problem yet, as basically my AVG VPN has become unusable at this point. Thanks.

Hi Greg.
We're sorry for the inconvenience caused.  
To analyze it further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.