Hi Khan,
We're glad to help you with this.
However, upon checking our records, we see that you've already reached our live support & the issue has been escalated to our senior team.
They'll analyse the logs collected from your computer & will reach you via email to proceed further, which might take some time.
Please wait for an email from them.
Thank you for your understanding in advance!
Even though I am online, but the message shows "You're offline".
How to fix the problem.
Hi Khan,
We're glad to help you with this.
However, upon checking our records, we see that you've already reached our live support & the issue has been escalated to our senior team.
They'll analyse the logs collected from your computer & will reach you via email to proceed further, which might take some time.
Please wait for an email from them.
Thank you for your understanding in advance!