AVG VPN knocks out my Internet access?

AVG VPN
7

Hi Dinesh
I am on Windows 10 and I have aTalkTalk Network.
The problem is on Startup, the Network Symbol shows both TalkTalk and AVG VPN with Internet access, then after a short time the Network Symbol changes to AVG VPN with access and TalkTalk no access.
I have tried to connect my Iphone 12s Hotspot to my laptop but not been successful so far as it does not come up as an option on Windows, still trying.
I hope this helps.
Regards MaryG

2

We're sorry to know that you're facing this trouble.
We regret the inconvenience caused.
We've sent you an email that offered free additional support to investigate and resolve this issue.
Please check for the email and revert to us.
Thanks for your understanding in advance.

6

Hi Mary,

We're glad to look into this & help you.
Please let us know the operating system of the device in which you're experiencing the issue.
Also, clarify whether the issue is with a specific network or irrespective of networks.
If you've not tried connecting to different networks such as mobile hotspot, wired, please try & let us know.

1

Since the new update from AVG today I cannot connect to my Internet if AVG VPN is running.
Any ideas?

5

Good afternoon
I have managed to connect to Windows 10 using my iPhone 12 Hotspot and AVG VPN working.  I got the same disconnection problem as I did with TalkTalk.
I also tried changing location/server on the AVG VPN which also had no effect.
Regards
MaryG

4

Thank you for writing back to us, Mary.

We appreciate your efforts in trying to narrow down the cause of this issue.
Please keep trying to connect your device to an alternate network (Hotspot/LAN) & check if you're able to replicate the issue.
Also, have you tried changing the location/server of your AVG Secure VPN & check if the issue persists?
If haven't, please try conneting to one of the P2P servers available in the AVG Secure VPN & check.
Keep us updated.

3

Hi Dinesh
I am on Windows 10 and I have aTalkTalk Network.
The problem is on Startup, the Network Symbol shows both TalkTalk and AVG VPN with Internet access, then after a short time the Network Symbol changes to AVG VPN with access and TalkTalk no access.
I have tried to connect my Iphone 12s Hotspot to my laptop but not been successful so far as it does not come up as an option on Windows, still trying.
I hope this helps.
Regards MaryG