Avg vpn not working on android

Hello Johannes.
We regret for the inconvenience caused.
We'd request to connect your device to a different internet connection (if you are using WiFi, connect using your mobile data) and verify this.
If the issue persists, please share a screenshot of the error message that you receive.

Hi, 
I'm afraid switching off WiFi and going online via mobile data has made no difference. I'm sending you some screenshots of configurations I work with and the error message I finally get. 

grateful for tips, 

john
User-added image

whenever I start AVG VPN on my mobile the screen goes from "synchronizing" to "OFF" and the button freezes there. Occasionally, when setting is "Always-on" the replay button has no effect, it only moves to OFF and displays the message "You paused your auto-connect for current network" 
this has been going on for a week or so, no amount of re-installing the app or restarting the device makes a difference. re-installing did the trick when I first had this problem a month ago

grateful for any suggestions

john

Appreciate your efforts in sharing us the screenshots, John. We're glad to help pointing you in the right direction. We do have a speicalized team, who deals with mobile queries. In this regard, we'd suggest you to raise a request to them via this link & mention this ticket #10077998 as reference. 
Note : You may need to choose 'Yes' for 1st question that is in the above link to request answer via email. Thank you for your understanding in advance!
Hi, 
I'm afraid switching off WiFi and going online via mobile data has made no difference. I'm sending you some screenshots of configurations I work with and the error message I finally get. 

grateful for tips, 

john
User-added image

Hello Johannes.
We regret for the inconvenience caused.
We'd request to connect your device to a different internet connection (if you are using WiFi, connect using your mobile data) and verify this.
If the issue persists, please share a screenshot of the error message that you receive.