AVG VPN paid for ! year subscription - no email notification

AVG Protection
5

Hello Brett,

I understand the inconvenience.
I see that you have initiated the order for AVG Secure VPN - 1 Users, 12 Months subscription through "BPay" method, but the payment status shows as "Pending Payment".
There should be an issue in processing the order.
Shall I cancel this order and can you create a new order using a different payment method?

6

Hi
My bank account shows the transaction has gone through, reciept number N021381835813. The reference number was 008907059534790.

Give it another day to see if the transation goesthrough on your side.

1

I have paid for a 1 year VPN subscription on 13/02/18 - no email yet to activate. How long does it take to process a payment?

3

Hi
My bank account shows the transaction has gone through, reciept number N021381835813. The reference number was 008907059534790.

Give it another day to see if the transation goesthrough on your side.

2

Hello Brett,

I understand the inconvenience.
I see that you have initiated the order for AVG Secure VPN - 1 Users, 12 Months subscription through "BPay" method, but the payment status shows as "Pending Payment".
There should be an issue in processing the order.
Shall I cancel this order and can you create a new order using a different payment method?

4

Yes, you can wait for another 24 hours and if you don't get any confirmation email, please contact us here or using this link: https://support.avg.com/support_tech_chat?l=en to get quick assistance through chat support.